Oghojafor, B.E. Akpoyomare, Ladipo, K.A. Patrick, Ighomereho, O. Salome, Odunewu, and A. Victor. 2014. “DETERMINANTS OF CUSTOMER SATISFACTION AND LOYALTY IN THE NIGERIAN TELECOMMUNICATIONS INDUSTRY”. British Journal of Marketing Studies 2 (5), 67-83. https://bjmsjournal.org/index.php/bjms/article/view/53.