ALABAR, TIMOTHY, T. and SAIDU ABUBAKAR, H. (2013) “IMPACT OF EMPLOYEE EMPOWERMENT ON SERVICE QUALITY- AN EMPIRICAL ANALYSIS OF THE NIGERIAN BANKING INDUSTRY”, British Journal of Marketing Studies, 1(4), pp. 32-40. Available at: https://bjmsjournal.org/index.php/bjms/article/view/20 (Accessed: 14March2025).