Osayande, Festus, Ogunode, Philips Olatunde, Adejimi, and Seun Oyebola. “Service Quality and Customer Satisfaction With Complaint Management in The Nigerian Telecommunication Industry”. British Journal of Marketing Studies 10, no. 3 (July 8, 2022): 1-13. Accessed March 14, 2025. https://bjmsjournal.org/index.php/bjms/article/view/333.